Orders are delivered within 8-10 working days from the date of dispatch. For full details, see our Shipping Policy. Please bear with us, we will always try to deliver your order at the earliest. The Cancellation and Return policies below apply to every product sold on Kasak.
Return Policy
- We allow the return of the product(s) only if they have a manufacturing defect.
- Customers must make the return request, with images of the defective product(s), within two days of receiving the product(s), by contacting our customer support through email or phone call.
- Once the product(s) is accepted by our team, customers are requested to send the eligible product(s) to our designated address within 7 working days.
- Once received, the product(s) requested for exchange/return will be thoroughly inspected by our quality check team before deciding on further proceedings.
- Our QC team has the sole right to decide whether the product(s) is eligible for return/exchange.
- Any product(s) that don’t pass our quality check will be returned to the customer as per our policies, and the shipment charges have to be borne by the customer.
- The product(s) the customer wants to return must be in saleable condition, with original folds and packaging retained.
- The returnable product(s) must be unused and undamaged. The price, product tags, and original receipt/invoice should also be intact.
- The exchange of the product(s) will only be online. No in-store procedures are allowed.
- Customers should write their name, order number, and mobile number on top of the packaging in which the product(s) is couriered.
- If, on receipt, we find in our sole discretion that the product(s) is ineligible for return, we will contact the customer through their registered email ID or phone number with further instructions.
Note: If you find any issue with the product (damage, colour shade, length issue, etc.), please initiate a return request within 24-48 hours of receiving it. Please also record a clear video of the item unboxing, as this helps us manage your return request more efficiently.
Customer Support Details
- Contact number
- 9033742276
- Email ID
- thekasak31@gmail.com
- Designated brand address
- 117/1 SSM Colony, Radour Road, Yamuna Nagar – 135001, Haryana.
Product Specification(s) on the Website
- Product specifications and details (colour, weight, size, embellishments, and handwork) on the Kasak website are approximate values, not exact. Return requests based on these attributes will not be accepted.
- Customers buying items with beaded embroidery and sequins should be aware that these shiny embellishments tend to come off easily, even with the best handling and care. This is unavoidable, so please keep it in mind before ordering such item(s).
- The description given with each product on our website is left to the creativity of our content writers. Return/exchange requests based on these descriptions will not be considered.
- There may be a slight colour variation of around 20 percent, which can occur for various reasons when ordering from our website. We strive to show the exact colour on your screen, but variations show up because of differences in resolution, monitors, browsers, operating systems, etc.
- Garments tend to reflect different shades under different lights, so a variation in colour shade in the website images is considered normal.
- If you wish to check the product(s) before purchase, call us at 9033742276.
Order Cancellation
- Customers cannot cancel an order placed on our website once it has been processed or approved by our team.
- If there are technical or stock issues with a placed order, Kasak has the right to cancel the order without notification and will refund the amount to the customer.
- To cancel all or part of an order before it is approved, send an email with the subject line “Cancellation Request” to thekasak31@gmail.com.
- If the order has already been approved by the time the cancellation request is raised, the request will not be processed.
- If a customer cancels their order within 24 hours or before it is dispatched, and there is no damage or defect, they will receive store credit only instead of a refund.
Procedure for Refunding
- Once the returned product(s) meets our exchange policy, we may process the customer’s refund within 7-10 working days from the day we receive the product(s).
- To know the status of your refund, call or email our customer support desk. We will promptly respond to all customers and their concerns and queries.
- For orders paid through Net Banking, Debit Card, Credit Card, or UPI, the refund will reflect in the source account in 7-14 working days.
Return Pickup Verification
- For all return and exchange pickups, customers are requested to hand over the correct product, properly packed, to the courier partner.
- The courier partner may photograph the packed parcel/product at the time of pickup as proof of the item handed over by the customer.
Please note: Returns/exchanges may not be accepted if a different product, a used product, or a product other than the one originally delivered is received at our facility.